If you would like to initiate a return for a refund or exchange, please reach out to DRAGON Concierge via email with your order number within 30 days from the date of delivery.
Subject to the conditions below, we will send you a free shipping label for returns from the original delivery address (as stated in the order confirmation email). After the return unit completes inspection, we will issue a refund or exchange.
Nakamichi will process the refund within 2 business days; however, please allow for a 5-7 business days for it to appear in your account, which may vary depending on your financial institution. The refund will be issued to the same credit card, debit card, or other forms of payment used in the original transaction.
You must have purchased the product directly from dragon.nakamichi-usa.com.
You must request for a product return within 30 days from the delivery date.
Follow all return instructions in our accompanying emails.
Once a return request is approved, you will receive a prepaid shipping label via email.
Returns and Refunds are subject to Nakamichi's approval. Possible reasons for refused returns include:
Item is sent back without contacting us first.
Packaging used for item is not original. Returned products must be returned, to the extent possible, in its original packaging.
Item is different from the one originally shipped (includes disparities in serial numbers).
There are missing hardware parts or accessories from the original item.
Item is not in like-new condition, showing any form of damage from misuse or mishandling.
Item is damaged due to improper packaging.
Change of Shipping Address
Once you receive an email notification indicating that your system is arriving at our warehouse soon, please note that the shipping address for your order cannot be modified.
Orders can only be cancelled before a tracking number has been sent to your email address.
After a tracking number has been issued, we cannot cancel your order because the unit is already in transit to your shipping address. If you wish to return the product, please review our returns policy for guidance.